Complaints
Dedicated to safe homes
Complaints Procedure
Trusted Hands CIC is committed to providing high-quality services. We welcome feedback and take complaints seriously.
How To Make a Complaint
Residents, partners, and stakeholders can submit complaints through:
Call Us Immediately
+44 30300 33193
Send Over Your Repair
Info@trustedhandscic.co.uk
Written correspondence
Studio 9 50-54 St Pauls Square, Birmingham B3 1QS
Complaint Process
Acknowledgement
Complaints will be acknowledged within 7 working days.
Investigation
A fair and confidential review is conducted within 14 days after the complaint is acknowledged.
Outcome
A written response will be provided with findings and actions where appropriate
RIGHT TO APPEAL
Should be unhappy with the outcome you have 7 days to appeal the decision. This will then be reviewed by a member of the SMT (senior management team)