Trusted Hands CIC is committed to providing high-quality, safe and respectful services to everyone who uses our accommodation and support services. 

We welcome feedback, comments and suggestions, as they help us understand what we are doing well and where we can improve.

We take all complaints seriously and aim to deal with them fairly, promptly and respectfully. Anyone who feels they have not received the standard of service they should expect is encouraged to raise their concerns with us. We will listen to your concerns, investigate them appropriately and provide a clear response.

Making a complaint will not affect your access to our services or the way you are treated. We are committed to ensuring that everyone feels able to raise concerns without fear of disadvantage, discrimination or unfair treatment