Safeguarding means protecting people’s health, wellbeing, dignity and human rights so that they can live safely, independently and free from abuse, neglect, exploitation and avoidable harm.

At Trusted Hands CIC, we recognise that people may experience periods of increased vulnerability due to their personal circumstances, mental or physical health needs, homelessness, previous trauma, domestic abuse, social isolation or other challenges in their lives. We are committed to providing a safe, supportive and respectful environment where people are listened to, treated with dignity and encouraged to have as much choice and independence as possible.

Safeguarding is everyone’s responsibility. Our staff are expected to remain alert to concerns, respond appropriately and take action when there is a risk of abuse, neglect, exploitation or harm. We work with residents and, where appropriate, relevant professionals and external agencies to help protect people and promote their safety and wellbeing.

We encourage anyone who has a concern about the safety or wellbeing of a resident to speak up. Concerns will be taken seriously, handled sensitively and responded to in accordance with our safeguarding procedures and relevant legislation.