Damp & Mould

Safe, Healthy Homes Matter

Damp & Mould

At Trusted Hands CIC, we are committed to providing safe, clean, and well-maintained accommodation for all residents. We understand that damp and mould can affect both the condition of a property and the health and wellbeing of the people living there.

We take all reports of damp and mould seriously and are committed to responding promptly, investigating thoroughly, and carrying out any necessary repairs or remedial work as quickly as possible.

If you notice signs of damp, condensation, or mould within your accommodation, we encourage you to report it immediately so we can help resolve the issue before it becomes more serious.

What Is Damp?

Damp occurs when excess moisture builds up within a property. This can happen for several reasons and, if left untreated, may lead to mould growth, damage to walls and furnishings, unpleasant smells, and potential health concerns.

Types of Damp

Condensation

Condensation is one of the most common causes of damp and mould in residential properties. It happens when warm air containing moisture comes into contact with cold surfaces such as windows, walls, ceilings, or tiles.

Common causes of condensation include:

  • Steam from cooking or bathing
  • Drying clothes indoors
  • Poor ventilation
  • Inadequate heating
  • Excess moisture within the property

Penetrating Damp

Penetrating damp happens when water enters the property from outside due to structural or maintenance issues such as:

  • Roof leaks
  • Damaged guttering
  • Cracked brickwork
  • Faulty seals around windows or doors
  • Plumbing leaks

Rising Damp

Rising damp occurs when moisture from the ground travels upward through walls or floors. This type of damp may require specialist investigation and treatment.

What Is Mould?

Mould is a fungus that grows in damp conditions. It often appears as black, green, or dark patches on walls, ceilings, around windows, or behind furniture.

Mould can spread quickly if moisture problems are not addressed and may affect clothing, furniture, and personal belongings.

Health & Wellbeing

Damp and mould can have an impact on health, particularly for:

  • Children
  • Older adults
  • Individuals with asthma
  • People with respiratory conditions
  • Those with weakened immune systems

Potential health effects may include:

  • Coughing
  • Wheezing
  • Shortness of breath
  • Skin irritation
  • Allergic reactions
  • Worsening asthma symptoms

If you are concerned about your health, speak to your support worker and you should seek advice from a healthcare professional.

Signs To Look Out For

Please contact us if you notice any of the following:

  • Black mould spots on walls or ceilings
  • Damp patches
  • Peeling wallpaper or paint
  • Musty or damp smells
  • Excess condensation on windows
  • Water staining
  • Cold or wet walls
  • Mould around window frames

Early reporting helps prevent problems from worsening and allows us to respond more effectively.

Reporting Damp & Mould

If you believe there is damp or mould in your property, please report it as soon as possible. We are committed to irradiating it as soon as possible. Early report will help us to do this.

Contact Us

Preventing Condensation & Mould

Residents can help reduce moisture and condensation within the property by following some simple steps where possible.

Signs To Look Out For

  • Open windows regularly where safe to do so
  • Use extractor fans in kitchens and bathrooms
  • Keep air vents clear and unobstructed

Cooking & Washing

  • Keep lids on pans while cooking
  • Avoid drying clothes directly on radiators
  • Dry laundry in well-ventilated areas

Heating

  • Maintain regular heating where possible
  • Avoid sudden temperature drops

Furniture Placement

  • Leave small gaps between furniture and walls
  • Avoid blocking radiators or vents

Our Commitment

Trusted Hands CIC is committed to:

  • Providing safe and habitable accommodation
  • Treating residents fairly and respectfully
  • Responding to reports promptly
  • Communicating clearly throughout the process
  • Maintaining properties responsibly
  • Supporting residents with advice and guidance

We understand that damp and mould issues can be stressful, and we are committed to working proactively with residents to resolve concerns appropriately.

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